Privacy Policy

1. Introduction

Impact Electrical ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and manage your personal information when you use our website (www.impactelectrical.com.au), engage our electrical services, or otherwise interact with us.

2. About Us

Business Name: Impact Electrical
Website: www.impactelectrical.com.au
 Privacy Contact: Megan Furner
Email: megan@impactelectrical.com.au
Phone: 0482 074 335
Operating Area: Central Coast, New South Wales, Australia

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3. What Personal Information We Collect

3.1 Information You Provide Directly

We may collect the following personal information when you:

  • Request a quote or service
  • Contact us via phone, email, or our website
  • Book an appointment
  • Use our services
  • Subscribe to our communications (future service)

This information may include:

  • Name and contact details (phone, email, address)
  • Property details and service requirements
  • Payment information
  • Communication preferences
  • Any other information you choose to provide

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website information
  • Cookies and similar technologies (where consent is provided)

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4. How We Collect Personal Information

We collect personal information through:

  • Direct contact (phone calls, emails, face-to-face meetings)
  • Our website contact forms and quote requests
  • Service appointments and job sites
  • Third party referrals (with appropriate consents)
  • Business networking and partnerships

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5. Why We Collect and Use Your Personal Information

5.1 Primary Purposes

We collect and use your personal information to:

  • Provide electrical services and respond to service requests
  • Process quotes, bookings, and appointments
  • Complete electrical installations, repairs, and maintenance
  • Process payments and maintain financial records
  • Communicate with you about our services
  • Comply with legal and regulatory requirements
  • Maintain safety and insurance records

5.2 Secondary Purposes

With your consent, we may also use your information to:

  • Send you promotional communications about our services (future service)
  • Improve our services and website functionality
  • Conduct customer satisfaction surveys
  • Send service reminders and follow-up communications

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6. Legal Basis for Processing

We process your personal information based on:

  • Consent: Where you have given explicit consent for specific purposes
  • Contract: To fulfill our contractual obligations to provide electrical services
  • Legal Obligation: To comply with Australian laws and regulations
  • Legitimate Interest: To operate our business effectively and safely

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7. Disclosure of Personal Information

7.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7.2 Limited Disclosures

We may disclose your personal information to:

  • Subcontractors and suppliers involved in providing our services
  • Financial institutions for payment processing
  • Insurance providers for coverage and claims
  • Legal and professional advisors
  • Government agencies and regulatory bodies (when required by law)
  • Emergency services (in case of safety incidents)

7.3 Third Party Service Providers

Any third parties we work with are required to:

  • Only use your information for the specified purpose
  • Maintain appropriate security measures
  • Comply with Australian privacy laws
  • Return or destroy the information when no longer needed

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8. Data Security and Storage

8.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure data storage systems
  • Access controls and authentication
  • Regular security updates and monitoring
  • Staff training on privacy and security
  • Secure disposal of information when no longer needed

8.2 Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing services
  • Meet legal and regulatory requirements
  • Handle any disputes or claims
  • Maintain business records as required

Generally, we retain information for 7 years after the completion of services, unless longer retention is required by law.

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9. Your Privacy Rights

9.1 Access and Correction

You have the right to:

  • Request access to your personal information
  • Ask us to correct any inaccurate or incomplete information
  • Request a copy of your personal information in a commonly used format

9.2 Withdrawal of Consent

Where we process your information based on consent, you can:

  • Withdraw your consent at any time
  • Opt out of marketing communications
  • Update your communication preferences

9.3 Complaints

If you believe we have breached your privacy, you can:

  • Contact us directly using the details below
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

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10. Cookies and Website Analytics

10.1 Cookies

Our website may use cookies to:

  • Remember your preferences
  • Analyze website usage
  • Improve user experience

You can control cookies through your browser settings, though this may affect website functionality.

10.2 Analytics

We may use analytics tools to understand how our website is used. This helps us improve our services and user experience. These tools may collect anonymized usage data.

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11. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

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12. Changes to Children's Privacy

We do not knowingly collect personal information from children under 18 without parental consent. If you become aware that a child has provided us with personal information without consent, please contact us immediately.

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13. Marketing Communications

13.1 Future Services

We plan to offer email and SMS marketing communications in the future. When this service becomes available:

  • We will only send marketing materials with your explicit consent
  • You will be able to easily unsubscribe at any time
  • We will respect your communication preferences

13.2 Service Communications

We may send you communications directly related to our services, such as:

  • Appointment confirmations
  • Service updates
  • Safety notices
  • Payment reminders

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14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will:

  • Post the updated policy on our website
  • Notify you of significant changes where required
  • Include the effective date of any changes

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15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:

Privacy Officer: Megan Furner
Email: megan@impactelectrical.com.au
Phone: 0482 074 335
Address: Central Coast, NSW

For Complaints: If we cannot resolve your privacy concern, you can contact the Office of the Australian Information Commissioner:

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16. Automated Decision Making

Currently, we do not use automated decision-making processes that significantly affect individuals. If this changes in the future, we will update this Privacy Policy and provide appropriate information about such processes.

This Privacy Policy is designed to comply with Australian privacy laws as of 2025. We recommend regular review to ensure continued compliance as laws and business practices evolve.